Shipping policy

Shipping & Delivery Policy
Last updated: July 11, 2025

This Shipping & Delivery Policy is part of our Terms of Service and applies to all orders placed through the Sodus Bay Bike & Adventure Co. website.

Order Processing Time 

  • Orders are processed within 1–2 business days (excluding weekends and holidays).
  • Special Orders can take up to 7-10 business days.
  • Cut‑off time for same‑day processing is 3 pm ET. Orders placed after this time will be processed the next business day.

International Shipping 

  • At the moment, we do not ship internationally.
  • If you're using a third-party shipping/delivery service, email us before placing your order to confirm availability.

Order Tracking

  • Once shipped, you'll receive an email with tracking information.
  • Tracking is via USPS, UPS, or FedEx — whichever was used.
  • Local pickup and local delivery options will include separate confirmation and instructions after order placement.

Local Pickup & Local Delivery

  • In‑store pickup (Sodus Point, NY): free, ready in 1–2 business days; we’ll email when it’s ready.
  • Local delivery within Sodus Point: available for a flat fee; we’ll coordinate timing via email or phone.

Delays & Service Interruptions

  • Occasionally, delays occur due to weather, holidays, or high order volumes.
  • If we expect any delay beyond our estimated timeline, we’ll notify you promptly with the revised delivery date.

Returns, Exchanges & Refunds

Contact Us